TERMS & CONDITIONS
RESERVATIONS
Reservations are highly encouraged to ensure proper inventory is in stock and available, reservations will only be held for 30 days, unless other prior written arrangements are made. Reservations should be faxed, e-mailed or mailed in writing including product type, quantities and the dates materials are to be delivered.
ORDER FULFILLMENT/SHIPPING
Fabricmate® Systems, Inc. makes every attempt to fill all orders in a timely manner, usually within 1-5 business days. However, sometimes due to circumstances beyond our control, or during high ordering periods an order may be delayed or back ordered. If a delay or back order occurs, you will receive notification via e-mail or phone. Back orders in most cases will ship no later than 6-8 weeks after receiving customer purchase orders. Please note that on all orders shipped to destinations outside of the United States the receiver is responsible for any taxes, duties and fees incurred.
PLEASE INSPECT THE SHIPMENT IMMEDIATELY
Fabricmate® Systems, Inc. tries to ensure that your shipment is delivered to the highest standards of quality, however any damage or loss incurred in transit is the responsibility of the carrier. In the event that an error or damage occurs, the following procedure must be followed:
IN CASE OF DAMAGE OR LOSS:
For UPS and Fed Ex shipments (and all other small package deliveries)
- Notify Fabricmate® Systems within 5 business days of receipt.
- Retain the merchandise AND packing material for inspection by the carrier. Take photos of damage if possible.
For Common Carrier (truck) shipments
- Notify Fabricmate® Systems within 5 business days of receipt.
- Retain the merchandise AND packing material for inspection by the carrier. Take photos of damage if possible.
- For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement.
RETURNED GOODS
Do not return any merchandise for any reason without first calling our Customer Service Department. All unauthorized returns may be refused at our dock. Stock items ordered in error may be returned (freight prepaid) for credit within 30 days less a 20% restocking charge, however, cut material is subject to a 40% restocking charge. Returns over 30 days from invoice date will not be accepted. Please have your shipping order number and date of delivery on hand when calling.
Fabricmate's By the Square Foot (BTSF) system can be returned for a refund (minus a 20% restocking fee) if the entire system is returned to us within 30 days of purchase in new, unused and uninstalled condition. Partial returns of individual components and components that have been used, altered, or previously installed will not be accepted. Customer is responsible for any return shipping charges.
